Definitions

For purposes of these Terms and Conditions and any Service Agreement, the following definitions apply:

• "Agreement" means these Terms and Conditions together with any written estimate, work order, or service agreement.

• "Authorized User" means you or any person you authorize to make decisions regarding your Vehicle and Services.

• "Business Days" means Monday through Friday, excluding federal and Montana state holidays.

• "Company," "we," "us," or "our" means Moreno Mobile Mechanic.

• "Customer," "you," or "your" means the vehicle owner or authorized agent requesting Services.

• "Diagnostic Fee" means the charge for inspecting and diagnosing vehicle issues.

• "Estimate" means a written or verbal approximation of the cost of Services based on initial inspection.

• "Services" means any automotive repair, maintenance, diagnostic, or other services provided by the Company.

• "Vehicle" means the automobile, truck, or other motor vehicle serviced under this Agreement.

• "Work Order" means the document describing specific Services to be performed on your Vehicle.

Acceptance of Terms

Welcome to the Moreno Mobile Mechanic website. Moreno Mobile Mechanic provides this website and mobile mechanic services subject to these Terms and Conditions. By accessing or using this website, or by engaging our services, you agree to be bound by these Terms.

Company Information

Moreno Mobile Mechanic
220 East Riggs St.
East Helena, MT 59635

Mailing Address:
PO Box 714
East Helena, MT 59635

Email: george@morenomobilemechanic.com

Services

• Service Description

We provide mobile mechanic services throughout the East Helena area and surrounding communities. Our services include vehicle diagnostics, preventive maintenance, vehicle repairs, emergency roadside assistance, and other automotive services as agreed upon between you and our technicians.

• Service Authorization

By requesting our services, you authorize us to perform the services described in any estimate or work order provided. Additional services discovered during the repair process may be performed upon your written or verbal authorization. You agree to pay for all services that you have approved.

• Estimates and Final Invoicing

Estimates are preliminary assessments based on initial inspection and available information. Estimates are not guaranteed prices and are subject to change based on actual conditions discovered during service. Final invoice amounts may vary from estimates due to the discovery of additional issues during service, the actual time required for repairs, parts price variations, or complications not visible during initial assessment.

We will make reasonable efforts to notify you if work significantly exceeds the original estimate. You are responsible for the actual cost of repairs as reflected in the final invoice. By authorizing service, you acknowledge and accept that the final invoice may differ from the estimate provided.

• Parts and Materials

We may use new, remanufactured, or quality used parts as appropriate for your vehicle and repair needs. Parts warranties are provided by the manufacturer, not Moreno Mobile Mechanic. Any parts supplied by the customer are installed at the customer's risk with no warranty provided by us on customer-supplied parts. We reserve the right to refuse installation of customer-supplied parts if we determine they are inappropriate or unsafe for the intended repair.

• Mobile Service Area

We provide services within a reasonable radius of East Helena, MT. Additional travel fees may apply for locations beyond our standard service area. Service availability is subject to weather and road conditions. We reserve the right to cancel or reschedule appointments due to unsafe travel conditions.

Customer Responsibilities

• Accurate Information

You agree to provide accurate and complete information about your vehicle, including make, model, year, and VIN. You must disclose any known issues or symptoms, previous repairs or modifications, and current contact information for service updates. Failure to provide accurate information may result in additional charges or inability to complete repairs.

• Vehicle Access

You must provide a safe, accessible location for service with adequate space for our technician to work. Your vehicle must have sufficient fuel for testing and diagnostic procedures. Personal items should be removed from work areas, and any aftermarket alarms or security systems must be disabled before service begins.

• Authorization

You warrant that you own the Vehicle or have full authority to authorize Services on behalf of the owner. You agree to be available by phone during service for any necessary approvals or consultations. Additional work discovered during service requires explicit authorization before proceeding.

• Payment Responsibility

You are responsible for payment regardless of insurance coverage or warranty claims. Insurance claims are between you and your insurance provider. While we may assist with documentation, we are not responsible for claim approval or payment by third parties.

Website Use

• Permitted Use

This website is provided for informational purposes and to facilitate service requests. You may not use this website for any unlawful purpose or in violation of these Terms. Any unauthorized use may result in termination of access and legal action.

• Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Moreno Mobile Mechanic and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

Payment Terms

• Payment Due

Payment is due in full upon completion of services unless otherwise agreed in writing. We accept cash, check, and major credit cards. All payments are processed securely through our payment systems.

• Late Payment

A service charge of 1.5% per month (18% annually) applies to unpaid balances over 30 days. We reserve the right to require a deposit for parts or services, particularly for expensive repairs or special-order parts.

• Storage Fees

Vehicles not picked up within three days of notification of completion will incur a storage and administrative fee of $75 per day. After 30 days, vehicles may be considered abandoned and subject to disposal under Montana law.

Payment Processing and Data Security

• Credit Card Processing

We accept credit card payments through secure third-party payment processor Zoho Payments. By providing payment information, you authorize us to charge your payment method for all fees incurred. You represent that you are authorized to use the payment method provided.

• Payment Security

We do not store credit card numbers or sensitive payment information on our systems. All payment processing is handled by PCI-compliant third-party processors using industry-standard encryption for all payment transactions. You acknowledge that we are not responsible for the security practices of third-party payment processors, though we only work with reputable, certified providers.

• Chargebacks and Disputes

In the event of a payment dispute or chargeback, you agree to cooperate with our investigation. Fraudulent chargebacks may result in legal action and collection proceedings. You remain responsible for all authorized charges regardless of payment disputes.

• Payment Information Updates

You are responsible for keeping your payment information current and accurate. Failed payments due to outdated information may result in service delays or additional fees.

Warranties and Disclaimers

• Service Warranty

Moreno Mobile Mechanic warrants that all services will be performed in a good and workmanlike manner consistent with industry standards. This warranty covers our labor only and does not extend to parts or pre-existing conditions.

• Disclaimer of Other Warranties

Except as expressly stated herein, we make no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. We do not warrant that repairs will resolve all vehicle issues or that your vehicle will perform to any particular standard after service.

• Website Disclaimer

The website is provided "as is" without warranty of any kind. We do not guarantee uninterrupted or error-free operation of the website or online booking systems.

Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from our services shall be limited to the amount paid for the work performed. In no event shall we be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use of your vehicle, rental car costs, or lost wages.

Lien Rights

You acknowledge that we have a possessory lien on your vehicle for unpaid services pursuant to Montana Code § 71-3-1201, et seq. We may retain possession of the vehicle and personal property as allowed by law until all charges are paid in full. If payment is not received within a reasonable period, the vehicle may be subject to sale or disposal under applicable law.

Insurance and Risk Allocation

• Company Insurance

Moreno Mobile Mechanic maintains appropriate commercial general liability and automotive garage liability insurance for the protection of our customers and business operations.

• Customer Property

We are not responsible for loss or damage to personal property left in vehicles. We are not liable for pre-existing damage to your Vehicle. Our liability for property damage is limited to damage directly caused by our negligence during the provision of services.

• Test Drives and Vehicle Operation

Test drives may be necessary for diagnosis and quality assurance. By authorizing service, you authorize us to operate your Vehicle for service-related purposes. We will exercise reasonable care during all vehicle operations and limit driving to what is necessary for proper diagnosis and repair verification.

Environmental Compliance

• Hazardous Materials

We handle and dispose of all automotive fluids, parts, and materials in accordance with Montana environmental regulations and EPA guidelines.

• Disposal Fees

You may be charged environmental disposal fees for used oil, coolant, and other fluids; batteries, tires, and other regulated materials; and hazardous waste disposal as required by law. These fees reflect our actual costs for proper disposal and environmental compliance.

• Customer Materials

We are not responsible for disposal of customer-supplied parts or materials unless agreed in writing. Any special disposal requirements must be discussed before service begins.

Indemnification

You agree to indemnify and hold harmless Moreno Mobile Mechanic, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services, violation of these Terms, provision of false or misleading information, or unauthorized use of your vehicle by third parties.

Privacy and Data Protection

• Information Collection

We collect and use customer information solely for providing requested Services, communication regarding your Vehicle, legal compliance and record keeping, service history maintenance, and processing payments.

• Information Security

We maintain reasonable security measures to protect your information from unauthorized access or disclosure. Vehicle service records are retained for seven years per Montana law. Payment information is processed through secure third-party processors, and we do not sell or share customer information with third parties except as required by law.

• Communication

By providing contact information, you consent to receive service-related communications via phone, text, or email. These communications may include appointment reminders, service updates, and completion notifications.

• Privacy Policy

For complete details about our data practices, please refer to our separate Privacy Policy, which is incorporated into these Terms by reference.

Cancellation and Rescheduling

• Booking Policy

Appointments may be booked up to two days before the desired service date through our website or via email link. We strive to accommodate urgent requests when possible.

• Customer Cancellation and Rescheduling

Customers must cancel or reschedule appointments at least three days before the scheduled service date. No fees apply for cancellations or rescheduling made within the required timeframe. Cancellations or rescheduling requests made less than three days before the appointment may result in forfeiture of the appointment slot.

• Company Right to Cancel

We reserve the right to cancel or reschedule services due to unsafe working conditions, threatening or abusive behavior, discovery of issues beyond our mobile service capabilities, or force majeure events. We will make reasonable efforts to notify you promptly of any cancellations.

Dispute Resolution

• Good Faith Resolution

Before initiating legal action, parties agree to attempt resolution through direct communication between Customer and Company management. Any disputes should be documented in writing with reasonable opportunity for resolution within 30 days.

• Mediation

If good faith efforts fail, parties may agree to non-binding mediation in Lewis and Clark County, Montana, with costs shared equally between the parties.

• Governing Law and Venue

These Terms shall be governed by and interpreted in accordance with the laws of the State of Montana, without regard to conflict-of-law principles. Venue for any legal proceedings shall lie exclusively in the state or federal courts located in Montana.

• Attorney's Fees

If legal action is required to recover unpaid amounts, you agree to pay all costs of collection, including reasonable attorney fees and court costs. If you initiate a claim against Moreno Mobile Mechanic that is resolved in our favor, you shall reimburse all reasonable costs of defense, including attorney fees, court costs, and expert witness fees.

Force Majeure

Neither party shall be liable for any delay or failure to perform due to causes beyond reasonable control, including but not limited to acts of God, natural disasters, severe weather, government actions or regulations, labor disputes or shortages, supply chain disruptions affecting parts availability, pandemic or health emergencies, or war, terrorism, or civil unrest. In such events, performance timelines will be extended accordingly, and we will communicate with affected customers promptly.

Termination

• Termination by Customer

You may terminate Services at any time by paying for all work completed to date, parts ordered specifically for your Vehicle, and applicable diagnostic or service call fees.

• Termination by the Company

We may terminate Services immediately if you fail to make required payments, provide false information, create safety concerns, or violate these Terms.

• Effect of Termination

Upon termination, all outstanding amounts become immediately due. Our lien rights remain in effect for unpaid amounts. You must retrieve your Vehicle within three days, or storage fees apply as stated above.

General Provisions

• Entire Agreement

These Terms, along with any service agreements or work orders, constitute the entire agreement between you and Moreno Mobile Mechanic.

• Modifications

We reserve the right to modify these Terms at any time. Continued use of our website or services after changes constitutes acceptance of the modified Terms. Material changes will be posted on our website with notice of the update.

• Severability

If any provision of these Terms is found to be invalid or unenforceable, the remainder shall remain in full force and effect.

• No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

• Contact Information

For questions about these Terms, don't hesitate to get in touch with us at:

Email: 

george@morenomobilemechanic.com

Mailing Address:
PO Box 714
East Helena, MT 59635

Acceptance

By using this website or our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Moreno Mobile Mechanic ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile mechanic services.

Information We Collect

• Personal Information

We collect information that you provide directly to us, including:

• • • Name and contact information (email address, phone number, mailing address)

    • Vehicle information (make, model, year, VIN, license plate)

    • Service history and repair records

    • Appointment scheduling information

    • Communication preferences

• Payment Information

When you make a payment, our payment processor collects:

• • • Credit or debit card information

    • ACH/bank account information for electronic payments

    • Billing address

We do not store credit card numbers, bank account details, or other sensitive payment information on our servers.

• Automatically Collected Information

When you visit our website, we may automatically collect:

• • • IP address and device information

    • Browser type and version

    • Pages visited and time spent on pages

    • Referring website addresses

    • Date and time of visit

    • Information collected through cookies (see Cookies and Tracking section)

• Booking Information

When you book through our online system, we collect:

• • • Preferred appointment dates and times

    • Service type requested

    • Contact preferences for reminders

• Service-Related Information

During the provision of our services, we collect:

• • • Diagnostic findings and repair details

    • Photos of vehicle condition (if applicable)

    • Parts and labor information

    • Warranty and service recommendations

How We Use Your Information

We use the information we collect to:

• Provide and Improve Our Services

  • • Schedule and perform mobile mechanic services

    • Communicate about appointments and service status

    • Process payments and send invoices

    • Maintain accurate service records

    • Provide estimates and recommendations

• Legal and Safety Purposes

  • • Comply with legal obligations and regulations

    • Exercise our lien rights under Montana law

    • Protect against fraudulent transactions

    • Respond to legal requests and prevent harm

• Business Operations

  • • Send service reminders and maintenance recommendations

    • Respond to customer inquiries and support requests

    • Analyze usage patterns to improve our services

    • Maintain business records and accounting

• Marketing Communications

  • • Send promotional offers and service specials via email (with your consent)

    • Provide information about new services via email

    • Send customer satisfaction surveys

You may opt out of marketing emails at any time by contacting us or clicking the unsubscribe link in our emails. We do not send marketing text messages.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers

We share information with third-party vendors who perform services on our behalf:

• • • Zoho Corporation: We use Zoho's suite of business tools for payment processing, appointment scheduling, customer management, and invoicing

    • Google/Gmail: For email communications

    • Web hosting providers: To maintain our website

• Legal Requirements

We may disclose your information when required by law or in response to:

• • • Court orders or subpoenas

    • Government requests

    • Law enforcement investigations

    • Protection of our legal rights

• Business Transfers

If we sell or transfer our business, customer information may be included in the transferred assets. You will be notified of any such change in ownership or control.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Payment Security

  • All payment processing is handled by PCI-compliant payment processors

  • We use SSL/TLS encryption for data transmission

  • We do not store payment card details on our systems

• General Security Measures

  • Access controls limiting who can view customer information

  • Regular security assessments

  • Employee training on data protection

  • Secure disposal of physical records

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your service history

• Comply with Montana law requiring 7-year retention of vehicle service records

• Resolve disputes and enforce our agreements

• Meet legal, accounting, or reporting requirements

When information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

• Access and Update

You have the right to:

• • • Request a copy of your personal information

    • Correct inaccurate or incomplete information

    • Request your service history records

• Communication Preferences

You can:

• • • Opt out of marketing emails by clicking unsubscribe links

    • Choose how we contact you for service reminders (email or phone)

    • Update your communication preferences through our booking system

• Note: We cannot opt you out of service-related communications (appointment confirmations, invoices, etc.) as these are necessary for providing our services.

• Data Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records.

• Montana Privacy Rights

Montana residents may have additional rights under state law. Contact us for more information about exercising these rights.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Cookies and Tracking

Types of Cookies That May Be Used

Our website may use several types of cookies:

• Essential Cookies: Required for website functionality, including our booking system integration

• Analytics Cookies: To understand how visitors use our website (if enabled)

• Preference Cookies: To remember your choices and settings

• Marketing Cookies: To deliver relevant advertisements (if applicable)

Third-Party Services

Our website may include:

• Google Analytics: To analyze website traffic and usage patterns

• Analytics tools: For understanding booking patterns and service usage

• Social Media Pixels: From platforms like Facebook (if implemented)

Managing Cookies

Most browsers allow you to:

• View and delete cookies

• Block all cookies

• Receive warnings before cookies are stored

• Set preferences for specific websites

Disabling cookies may affect website functionality, particularly our online booking system.

To determine what cookies our website uses, you can:

• Check your browser's developer tools

• Visit our website's cookie settings (if available)

• Contact us for specific information

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

For material changes, we may provide additional notice via:

• Email to registered users

• Prominent notice on our website

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Moreno Mobile Mechanic
PO Box 714
East Helena, MT 59635
Email: george@morenomobilemechanic.com

Privacy Rights Requests

To exercise your privacy rights, please submit your request:

• By email to: george@morenomobilemechanic.com

• By mail to our address above

We will respond to your request within 30 days.

California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, please contact us for information about exercising your rights.

Zoho Services Privacy

We use Zoho Corporation's suite of business tools for payment processing, appointment scheduling, customer management, and invoicing. 

For information about how Zoho handles your data, please review their privacy policy at https://www.zoho.com/privacy.html

By using our services, you acknowledge that your information will be processed in accordance with Zoho's privacy practices and security standards. Zoho is SOC 2 Type II certified and maintains industry-standard security measures.

Moreno LLC, dba Moreno Mobile Mechanic (“Service Provider”) and the Customer hereby agree as follows:

1. Scope of Work

The Customer authorizes the Service Provider to perform the services described in the attached estimate or work order, including diagnostics, maintenance, and repairs to the vehicle described therein. Additional services may be agreed upon by written or verbal authorization from the Customer.  Any additional work authorized by the Customer will be performed and billed accordingly. The Customer agrees to pay for all such approved additional services.

2. Changes to Estimate

The Service Provider will give an estimate based on the information available to them, their experience, and expertise.  The Customer hereby acknowledges that estimates for this kind of work can be higher or lower than the actual cost incurred and agrees that the Customer will be responsible for the actual cost of repairs. Service Provider will make reasonable efforts to notify the Customer if the required work significantly exceeds the scope of the original estimate. 

3. Payment Terms

Payment is due in full upon completion of services, unless otherwise agreed in writing. A service charge of 1.5% per month (18% annually) will apply to unpaid balances over 30 days. The Service Provider reserves the right to require a deposit for parts or services. Accepted payment methods include cash, check, and major credit cards.  Vehicles not picked up within three days of notification of completion will incur a $75 a day storage/administrative fee. 

4. Warranties and Liability 

Moreno LLC warrants that all services will be performed in a good and workmanlike manner consistent with industry standards. No other warranties, express or implied, are made, including any implied warranties of merchantability or fitness for a particular purpose, unless expressly stated in writing. Service Provider’s liability will be limited to the amount paid for the work performed to the extent allowed by law.

5. Lien Rights

The Customer acknowledges that the Service Provider has a possessory lien on the vehicle for unpaid services pursuant to Montana Code § 71-3-1201, et. seq. The Service Provider may retain possession of the vehicle and personal property as allowed by law until all charges are paid in full. If payment is not received within a reasonable period, the vehicle may be subject to sale or disposal under applicable law.

6. Effective Date

This agreement is effective when signed by the Customer or when work begins on the vehicle, whichever is sooner.  

7. General Provisions

   • Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Montana, without regard to conflict-of-law principles. Venue for any legal proceedings shall lie exclusively in the state or federal courts located in Montana.

7. • Attorney’s Fees and Collection

In the event legal action is required to recover unpaid amounts due under this Agreement, the Customer agrees to pay all costs of collection, including reasonable attorney fees and court costs. If the Customer initiates a claim against Moreno LLC that is resolved in the Service Provider’s favor, the Customer shall reimburse all reasonable costs of defense, including but not limited to attorney fees, court costs, and expert witness fees.

7. • Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remainder of the Agreement shall remain in full force and effect.